Thursday, July 20, 2017

Telstra is Rubbish!

We are switching to Telstra cable internet. (Because the NBN is not scheduled for our area any time soon, thanks Canberra) Big communications company, you'd think it would be easy? Ah no! Telstra has stuffed up every part of the change over right from when they first started the procedure. Every part of the monthly cost and billing they have got wrong, requiring constant phone calls to them to clarify the situation. And now? Well, the cable was to be installed the morning of 24th July, and the phone was to be transferred no later than 7pm on 24th July. Easy. Except, Telstra despite written conformation to the contrary, transferred the phone yesterday, which meant our old internet connection was cut off, five days before our new internet connection is connected. And no, there is nothing they can do about us now not having internet for 5 days. Sorry.

I'm now sitting in the cafe around the corner. I can't spend $30 on breakfast every day for the next five days, that is just ridiculous.

It was lovely in the cafe, until a woman came and sat behind, who proceeded to call everyone she knew. Even with my headphones on I can still hear her.

Oh yes, I forgot to add, when they transferred the phone, it didn't even work. So when I tried to call to complain, I couldn't.

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