when [my current internet provider] sent me an email saying that my Internet cancellation was being processed. I called [my current internet provider] to find out what the hell they were talking about? Telstra, in yet another stuff up concerning the cable internet installation, [we’re getting cable internet installed, as it is much faster, and enables us to watch high def movies on our new hi def TV] had requested the cancellation as they had transferred the phone over today, instead of on 24th July when the cable was to be installed, leaving us without internet for 5 days.
Phone calls to Telstra ensued… lots of on-hold music…
…and two hours later, we filed a complaint with Telstra’s cable instillation department. Laughably, we were told that the complaints department would get in touch within five days.
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